Tag: ITSM

Onrego Is Now a Cireson Premium Partner

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While Onrego has been recognized as an innovative cloud services company among our customers, we have also been recognized as a very skillful and agile ITSM company that creates value for our customers by using System Center Service Manager as a tool to solve their ITSM challenges. Now Onrego can create even more value for its customers because Onrego is now a Cireson Premium Partner. Read more!

Microsoft System Center Service Manager is a powerful and clever ITSM Service Management tool for incident management, problem resolution and for change and release control. It also has a self-service portal as well as automation and orchestration capabilities. Microsoft System Center Service Manager fully integrates to other System Center systems management tools such as System Center Configuration Manager for managing devices, System Center Operations Manager to monitor servers and services and System Center Orchestrator to implement automation workflows that can be integrated to self-service portal’s service requests.

Onrego‘s Online System Center is a globally available cloud service for such tasks that many end-customer organizations and managed service providers do find modern, agile and very useful to use in their daily IT operations. While the world in some cases is not yet cloud ready, Onrego also helps organizations to get benefits from Microsoft System Center portfolio from their on-premise datacenters.

Cireson Premier Partner Onrego

Now, Onrego has become a Cireson Premium Partner. Cireson is a company that focuses on deliver more value to System Center Service Manager users in designing and producing great add-ons to it. For example, Cireson Asset Management extends the capabilities of System Center Service Manager by adding asset management features to it.

Cireson Asset Management Onrego

Another hot add-on from Cireson is Web Console, that allows organizations to use System Center Service Manager using a web browser, smartphone or tablet.

Cireson Web Console for System Center Service Manager

While Onrego has been recognized as an innovative cloud services company among our clients, we have also been recognized as a very skillful and agile ITSM company that creates value for our customers by using System Center Service Manager as a tool to solve their ITSM challenges.

Now Onrego can create even more value to customers with Cireson’s add-ons. We have already sold and implemented those add-ons and we can deliver demos and hassle-free proof-of-concepts from Online System Center cloud service. Cireson’s products can be implemented on Onrego’s Online System Center or on end-customer organization’s on-premises System Center Service Manager. Depending on how ready your world is for cloud services.

Please contact Onrego Sales for more information and please ask for a demo or PoC!

Service Monitoring and ITSM Breakfast Seminar @ Microsoft

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Our company Onrego kept a breakfast seminar yesterday together with Microsoft and Service-Flow Corporation. The focus was on Onrego Online System Center Operations Manager, how companies can benefit from it as an instant ready to use service monitoring system and on Service-Flow Corporation’s ITSM integration between numerous ITSM systems and Onrego Online System Center Service Manager. Let me summarize the event to you.

Onrego Breakfast Seminar

In my previous blog post, I wrote datacenter workloads are moving from organization’s datacenters to hosters and to IaaS cloud service providers. Couple of other trends we have seen within a year are: (1) companies does not have intelligent service (and server) monitoring systems and (2) companies are interested in owning their ITSM data rather than letting their MSP to own it because problems might arise when MSP is changed. Trend #2 also includes a note: many companies are interested in Microsoft System Center Service Manager as of ITSM system.

With these trends in mind and because our company Onrego do have quick and cost effective solutions for these trends (the answer is www.onlinesystemcenter.com by the way), we wanted to get together bunch of great people (read: customers) and have a breakfast seminar to cover these trends.

The breakfast seminar took place at Microsoft Finland, and started with a great keynote from Microsoft’s Juha Karppinen, Server & Tools Business Group Lead.

Juha talked about Cloud OS and Windows Server & System Center.

Juha’s presentations was followed by Onrego’s Pekka Onnela.

Pekka told us about cloud based System Center Operation Manager made available by Onrego and had couple of crazy demos of Onrego Dashboard, a browser based GUI to Service Monitoring via Microsoft System Center Operations Manager and Global Service Monitoring, a feature that lets you monitor your websites from all over the world.

After a quick pause, our partner, Service-Flow Corporation had their turn and Juha Berghäll and Kai Virkki entered the stage.

They gave couple of very nice demos how their cloud based ITSM Integration Service, which allows customers to use Onrego’s Online System Center Service Manager as their primary ITSM system, and automatically translate communication (such as tickets) to their MSP’s ITSM system. Service-Flow has done amazing job, since their online integration service handles ITSM systems such as ServiceNow, Efecte, BMC, Zendesk, and of course Microsoft System Center Service Manager. Service-Flow actually has online integrations to the largest Finnish MSP’s (CGI, Fujitsu, Atos and Tieto).

This means that when organizations want to have an online cloud based ITSM system (and they really do), they don’t need to take ServiceNow anymore. They can continue to use familiar Microsoft products because of Onrego’s Online System Center. And no matter if their MSP uses ServiceNow or BMC etc., integrations have already been made thanks to Service-Flow!

Onrego’s VP Kimmo Vesajoki ended the seminar and wished great summer time to attendees.

Thank you all the speakers and attendees!